FAQ
Before the start
Q：What is crochet?
A：Crocheting is handmade art, which is different from knitting. Since you only need a crochet hook, and you can crochet backpacks, hats, and all kinds of other things through the crochet hook and wool.
Q：What mindset should I have as a beginner?
A：1. Learning to crochet for the first time does not require you to crochet perfectly. Allowing yourself to make mistakes is crucial, and you can take apart and re-crochet the wrong places.
2. Don't crochet for long periods of time. Keep a comfortable sitting position and arm position, and give your body and hands enough rest to continue crocheting.
3. Do not think of crocheting as a very complicated thing, try to slow down the speed of crocheting, you can only crochet a part of the crochet each time, keep a relaxed and happy mood to enjoy the process of crocheting."
Q：I've never crocheted before. How to get started?
A：If you’re brand new, start by reviewing what’s in your kit and what the final piece should look like. Then check out our step-by-step video tutorials or beginner-friendly blog guides. Start with learning how to hold your hook and control the yarn, then move on to mastering basic stitches. With just a little practice, you'll be amazed by what you can create.
Q：What stitches do I need to learn first?
To crochet a simple granny square, you only need to know four basics:
- Slip knot
- Chain stitch
- Single crochet
- Double crochet
Once you’ve made a few squares, you can sew them together to build your finished project.
General Questions
Q：Contact Info
A：Our contact information is as follows: 💌 Email: info@theknitkrazy.com Thank you so much for supporting our small shop. Your kindness means the world to us!;
Q: What is included in a crochet pattern purchase?
A: Each crochet pattern purchase includes a downloadable WEBP file with detailed step-by-step instructions, recommended yarn, hook sizes, and photo guides (if applicable). No physical items will be shipped.
Q: Can I sell finished products made from your crochet patterns?
A: Yes, you are welcome to sell finished items made using our patterns. We simply ask you to credit The Knit Krazy as the original pattern designer.
Orders & Downloads
Q: How will I receive my crochet pattern after purchase?
A: After completing your order, you will receive an instant download link via email. You can also access your files anytime through your customer account.
Q: I didn’t receive my download email. What should I do?
A: Please check your spam or promotions folder. If you still can’t find it, contact us at info@theknitkrazy.com and we’ll resend your files right away.
Q: Can I cancel or change my order after purchase?
A: Since crochet patterns are digital files, all sales are final and non-refundable. For physical items, please contact us within 12 hours if you need to make changes.
What is your return policy?
Digital Patterns
Due to the nature of digital products, all crochet pattern sales are final and non-refundable.
Physical Items
We accept returns for physical products within 14 days of delivery. Items must be unused, in their original packaging, with all tags attached. Please include your receipt or proof of purchase.
To start a return, email us
Shipping (for physical products only)
Q: Do you ship finished crochet goods internationally?
A: Yes, we offer worldwide shipping for physical products like crochet goods, yarn, and tools. Shipping rates and delivery times vary by location.
Q: How long does shipping take?
A: Processing time is typically 1-3 business days. Delivery usually takes 7-14 business days depending on your location.
Technical Support
Q: My download link is not working. What should I do?
A: Please try refreshing your browser or using a different device. If the issue persists, contact our support team and we will send you a new link.
Q: I’m having trouble understanding a crochet pattern. Can I get help?
A: Absolutely! Our crochet support team is here to help. You can contact us via email or live chat for pattern clarification, tips, and assistance.